There is no exchange or refund for orders sent abroad.
Which cargo company will send the order?
Your foreign order that you have given from our internet store is sent by PTT Cargo.
Is there a shipping charge, if so how much?
Cargo fee for overseas orders belongs to our customers. The amount of freight charge depends on the size and weight of the cargo. Cargo charges will be incurred when you enter your shopping cart and switch to the payment section. For more information, you can call our customer service number at +90 8504414707 or +90 5424414707.
If you have an account, you can update your address by clicking on the "My Address" tab in the "My Account" section. There is no change in delivery address after your order is shipped.
PTT Cargo does not deliver on official holidays and on weekends.
How soon will the order be delivered?
Your order Antalya / are sent from Turkey. The delivery time varies depending on the country you are in. Delivery is made between 5-15 days on average.
How can I follow the order?
If you have a subscription to your account, you can follow the "Order History and Details" section on the "My Account" page by entering the member. If you do not have a subscription, you can follow your order number and e-mail address from the "Order Tracking" section on the top right corner of the site.
If you are a member, you can complete your order by entering the member and if you do not have a membership, you can add the basket of the product you have selected directly and go to the payment process section and enter the delivery and payment information in the "Quick Order" section. In order to complete your order, you must enter your information completely.
It is enough to click on the "Gift Pack" box below the shipping options in the "Shipping" section after adding the products and proceeding to the purchasing process. You can add the message you want to the popup box.
Can I combine orders that I give separately?
Your orders are combined and shipped to a single package.
Orders can be ordered from our online store at www.deepsea.com.tr , from our DeepSea_Information account, from our +90 542 441 47 07 WhatsApp line, from our Facebook "DeepSEA" page and from +90 8504414707 - +90 543 4414707 Customer Service numbers.
Can I make changes to the order?
As long as your order is not delivered to cargo, you can make changes to your order.
If the items in your basket do not run out of stoke, there is a waiting period of 365 days.
If you click on the "Login" button in the top right corner of our site, the Authentication page will be opened. Once you have entered your e-mail address in the box provided and click on the "Create Account" button, you can sign up by filling in your personal information and clicking on the "Register" button.
You can become a member to get detailed information about your order status, to be informed first of all about innovations and campaigns.
Can I order without a membership?
You can also order without a membership by completing the "Quick Order" section after adding the product directly to the basket and moving to the payment section.
Forgot password, what should I do?
If you have forgotten your password, please click on the link "Are you sure you have reached your password?" If you enter your e-mail address and click "Get Password" button, you will be sent a link to create a new password in your e-mail address.
You can change your password in the "Personal Information" section by entering a member on my site.
How can I update my address information?
You can update your address in the "My Address" section by entering a member on my site.
How do I cancel my site membership?
You can cancel your membership by calling our customer service number +90850 441 47 07 or +90 542 4414707 from 09:00 to 22:00 on weekdays and from 09:00 to 22:00 on weekends.
Yes, you can shop with credit card and bank card. Your basket amount is calculated from the current exchange rate on the day you place the order.
You can pay with all bank and credit cards.
Note: Make sure your cards are open to internet shopping.
The installment option may vary depending on the bank and credit card you are using. You can get information by contacting your bank.
Do you include VAT on the price of the products on the site?
VAT is included in the sales price of products on the site.
Kapıda ödeme seçeneği mevcut mudur?
There is no payment option at the door for overseas orders. You can pay by credit / debit card or wire transfer / EFT.
Customs procedures, natural disasters, strike, transfer hijack etc. the causes are outside the scope of the specified periods.
Rarely, there is a possibility that packages sent abroad will be subject to customs in the country where they are going. In this case, the customs officers will contact you to let you know what you need to do to get your package. Customs fees may vary according to your order and country. In the event of the receipt of the consignment the responsibility belongs to the customer.